I make every effort to respond promptly to each inquiry, but I am human and I reserve the right to not be perfect. :) Email is by far the best way to contact me. I check it several times a day and can respond much faster via email than the phone. If you simply MUST talk to me, drop me an email and I will forward my phone number to you so we can chat :).
I will ship your item within three business days of receipt of payment - unless more information from you is needed to complete the transaction.
I ship everything USPS (with Delivery Confirmation) unless specifically requested by you to use your own UPS or FedEx account. I highly recommend buying the insurance offered by USPS since I will not be held responsible for lost or damaged items during shipping. I package everything in sturdy but light weight bags or boxes and try to keep shipping costs down. Below are the prices for insurance. Please add the amount desired to your payment.
Merchandise Insurance Coverage Desired
Value of item(s) - Additional Fee
$0.01 to $50 - $1.70
$50.01 to $100 - $2.15
$100.01 to $200 - $2.60
$200.01 to $300 - $4.60
$300.01 to $400 - $5.55
$400.01 to $500 - $6.50
$500.01 to $600 - $7.45
International Shipments - please request an invoice to get your correct shipping price BEFORE paying. Please note that USPS First Class International does not offer Insurance or Tracking for items and only applies to items 4 pounds or UNDER in weight. Items weighing more than 4 pounds can only be shipped via USPS Priority International - Tracking is included with all USPS Priority International shipped items. Insurance may be purchased for an additional fee for USPS Priority International shipments.
International shipping can take UP TO 8 WEEKS for delivery, depending on weather conditions, your location and the size of the package.
I am NOT RESPONSIBLE for your country's Customs fees - these are NOT extra shipping fees and I DO NOT profit from any Customs fees incurred by you. If you have questions about Customs fees, please contact your postal service for more information and prices on receiving International shipments.
If you have questions about an item or the shipping costs, please ask BEFORE buying the item. I will refund money for items that are returned UNWORN, UNALTERED and within 15 days of payment ONLY if correspondence and approval from Jenn's Dream has occured about the item in question.
I do not refund shipping/insurance charges.
I reserve the right to refuse refunds to those who do not follow these guidelines.
Thank you for your understanding.
I wish I didn't have to have so many rules, but unfortunately, it is a necessity these days.